6 Failed Payment Email Templates for Stripe SaaS (2026)

Hi {{first_name}},

We ran into a problem processing your payment of {{amount}} for {{product_name}}.

This usually happens because of an expired card or a temporary bank issue — nothing to worry about.

To keep your account active, please update your payment method:

→ Update payment details

We'll automatically retry the payment in 2 days. If your card is already up to date, you don't need to do anything.

Questions? Hit reply and we'll sort it out.

— {{sender_name}} at {{company_name}}

Hi {{first_name}},

We tried processing your payment of {{amount}} again — but it still isn't going through.

Your {{product_name}} account is still active, but you'll need to update your payment details to keep it that way.

→ Fix my payment

It takes about 30 seconds. Once updated, we'll charge the outstanding amount and you're back to normal.

Need help? Reply to this email.

— {{sender_name}}

Hi {{first_name}},

We've been unable to collect payment for {{product_name}} for the past 7 days.

If this isn't resolved in the next 7 days, your account will be suspended.

We'd hate to lose you — and this is almost certainly a fixable issue.

→ Update my payment method now

Once updated, your account stays active and we'll process the outstanding payment immediately.

If you're having trouble with the update, reply here and we'll help directly.

— {{sender_name}}

Hi {{first_name}},

We know payment issues happen — sometimes a new card is still in the mail, or the issue is on the bank's end.

If you have a second card available, you can add it now to keep your {{product_name}} subscription active:

→ Add a backup payment method

Your primary card will still be kept on file. The backup is just there to make sure your subscription doesn't lapse while you sort out the main card.

Your account is currently still active. We're rooting for you to stay.

— {{sender_name}}

Hi {{first_name}},

We've been trying to reach you about your failed payment for {{product_name}}.

Unless we receive payment by {{cancellation_date}}, your account will be cancelled and you'll lose access to your data.

→ Save my account now

This is our final notice before cancellation.

If you've intentionally decided to cancel, no action is needed. But if you want to stay — even one more week — please update your payment method now.

— {{sender_name}}

Hi {{first_name}},

Your {{product_name}} account was cancelled last month due to a payment issue.

We kept your data intact in case you want to come back.

If the timing wasn't right before, or if the payment issue was temporary, we'd love to have you back. You can reactivate right now:

→ Reactivate my account

If you'd rather not continue, that's completely fine — and we'll remove your data at your request.

— {{sender_name}}