Stripe retries the payment. Nobody tells your customer.
Stripe's Smart Retries are great — but they're silent. MRRescue adds the dunning layer Stripe is missing: branded recovery emails, decline-code-aware messaging, cancel-flow saves, and a live recovery dashboard.
Connects to Stripe in 2 minutes · No code required · 14-day free trial
6-step
dunning sequence out of the box
4×
smart payment retries per failure
55%+
typical recovery email open rate
2 min
Stripe Connect setup
What Stripe does — and what it leaves to you
Stripe is excellent at processing payments. But a complete dunning system requires four things Stripe was never designed to do.
Stripe doesn't email your customers
When a payment fails, Stripe retries silently. Your customer has no idea their subscription is at risk until they get locked out. MRRescue sends a timed, branded sequence that gets them to update before it's too late.
Stripe doesn't intercept cancellations
When a customer clicks Cancel, Stripe processes it immediately. MRRescue detects the cancel intent and steps in with a save offer — a free pause, a discount, or an exit survey — before the subscription ends.
Stripe doesn't send renewal reminders
Annual renewals are the #1 source of surprise cancellations. MRRescue sends reminder emails before the charge hits, giving customers a reason to stay and reducing disputed charges.
Stripe doesn't give you recovery analytics
Stripe shows you failed payments. MRRescue shows you recovered MRR, email open and click rates, cancel-flow save rates, and cohort-level churn data — in one live dashboard.
MRRescue listens where Stripe goes silent
Via Stripe Connect, MRRescue registers webhooks on your account automatically. Every critical billing event triggers the right action — no manual configuration, no missed events.
{
"type": "invoice.payment_failed",
"data": {
"object": {
"id": "in_1Ox...",
"customer": "cus_P9...",
"subscription": "sub_1Ox...",
"amount_due": 2900,
"last_payment_error": {
"code": "insufficient_funds", // ← MRRescue reads this
"decline_code": "insufficient_funds"
}
}
}
}↳ MRRescue receives this event and immediately queues a decline-code-aware recovery sequence
invoice.payment_failedPayment fails6-step recovery sequence starts immediatelycustomer.subscription.updatedCancel intent detectedCancel-flow interception fires save offerinvoice.upcoming7 days before renewalRenewal reminder email queuedinvoice.payment_succeededPayment recoveredSequence stops · recovery logged · MRR updatedMRRescue auto-registers all webhooks via Stripe Connect OAuth. No Stripe Dashboard configuration needed.
Every dunning feature your Stripe setup needs
6-Step Dunning Sequence
Recovery emails at 1h, 24h, 3d, 7d, 14d, and 30d. Decline-code-aware copy adapts to expired cards, insufficient funds, and fraud flags.
StarterSmart Payment Retries
Up to 4 retries per failed payment, timed around card recharge patterns — payday cycles, end-of-month — to maximize recovery chance.
StarterCancel Flow Interception
Catch customers before they cancel with a pause offer or discount. Integrates directly with your Stripe subscription events.
StarterRenewal Reminders
Pre-renewal emails for monthly and annual subscriptions. Reduce surprise charges and give customers a touchpoint before they lapse.
StarterBackup Payment Requests
Proactively ask customers to add a backup payment method before their primary card fails. Prevention beats recovery.
ProExpiring Card Alerts
Identify cards expiring in the next 30–60 days and prompt customers to update before the failure happens.
What you get with dunning on top of Stripe
| Dunning capability | Stripe alone | Stripe + MRRescue |
|---|---|---|
| Payment retry attempts | ✓ Smart Retries (auto) | ✓ + 4 smart retries |
| Branded recovery email sequence | — | ✓ 6 emails, 1h → 30d |
| Decline-code-aware email copy | — | ✓ |
| Cancel flow / save offers | — | ✓ Pause & discount |
| Renewal reminder emails | — | ✓ |
| Expiring card alerts | — | ✓ Pro tier |
| Recovery dashboard & analytics | Basic (invoice list) | ✓ Full MRR metrics |
| Setup time for dunning emails | N/A | 2 minutes |
Stripe dunning — answered
What is Stripe dunning?
Stripe dunning refers to the full process of recovering failed Stripe payments — retrying the charge and communicating with the customer to update their payment method. Stripe handles the retry side automatically via Smart Retries, but the customer communication layer (emails, cancel-flow, renewal reminders) requires a dedicated tool like MRRescue.
Doesn't Stripe Smart Retries handle dunning?
Smart Retries handles one piece: automatically reattempting the payment. But dunning is more than retries — it's also the emails that guide your customer to update their card, the cancel-flow intervention that saves them before they leave, and the analytics that tell you what's working. MRRescue covers everything Stripe doesn't.
Do I need to configure Stripe webhooks manually?
No. MRRescue uses Stripe Connect OAuth — you authorize the connection in two minutes, and MRRescue automatically registers the webhooks it needs. No developer work, no webhook secret management.
Will my customers see MRRescue branding in the emails?
No. Every email is sent from your domain with your logo, colors, and sender name. To your customers, recovery emails arrive from you directly — not from a third-party tool.
What Stripe billing models does MRRescue support?
MRRescue monitors invoice.payment_failed and customer.subscription events, which fire for recurring subscriptions created via Stripe Billing, Stripe Checkout, and the direct API. One-time payments are not covered.
What's the difference between MRRescue and Stripe Radar for dunning?
Stripe Radar is a fraud prevention tool — it blocks suspicious payments. MRRescue is a churn prevention and recovery tool — it recovers legitimate failed payments and stops voluntary cancellations. They solve different problems and work well together.
Add complete dunning to your Stripe setup — in 2 minutes
Stripe handles the retry. MRRescue handles everything else — the emails, the cancel saves, the reminders, and the recovery analytics. Together, they're a complete dunning stack.
Start free trial →No credit card required · 14-day free trial · Cancel anytime